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Welcome to our iTraX Guided Tour. In this section, we will walk you
through the job request creation and closing process. To do so, we
will take on the roles of the Call Centre and Housekeeping. Returning
to our guest towel request scenario (see Use
Case), the Call Centre will create the job request, and Housekeeping
will attend to the request.
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Call Center
This is the iTraX login page. The Call Centre operator will
have to key in her User ID and Password. By assigning a different
Site ID to each property, a hotel chain can maintain separate
iTraX databases for each property.
Once logged in, the Call Centre operator will be able to see
the iTraX homepage. On the homepage, the operator mouses-over
the Request Menu to drop-down and reveal the "Create"
request bar.
Clicking the "Create" bar will bring the Call Centre
operator to the Request Monitoring screen.
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NEWS |
Nov 2002, Marina Mandarin Singapore went live with iTraX™
Oct 200 2 - Grand Hyatt Singapore acquires iTraX™
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Oct 2002 - Grand Hyatt Singapore commences iTraX™ implementation ...more
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TESTIMONIALS
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"iTraX™
was easy to implement. Because it's a web based application, I didn't
need to go round installing any programs at all. Imagine I have more
than 250 users in the hotel!." |
Chan Hung Kiat (MIS Manager),
The Mandarin Singapore
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"With the iTraX™ system, our internal requests are attended to more
promptly. There is no disputing request submission as everything is
in black & white."
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Linda Chua (Accounting Officer II - Income Audit),
The Mandarin Singapore
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