Let us illustrate the Use Case for
iTraX™
with two typical hotel workflow scenarios:
Scenario
1 - Guest Request
Using a guest towel request as an example:
Link 1: Guest calls Front Desk and asks for a towel
Link 2: Front Desk informs the Housekeeping Clerk
Link 3: Housekeeping Clerk in turn informs the Floor Supervisor
Link 4: Floor Supervisor then dispatches a Housekeeper
Link 5: Housekeeper delivers the towel to the guest
The problem with this operation chain is that:
o Requests are communicated verbally
o The job is not tracked to completion (end-to-end)
o There are multiple communication "links"
If any of the "links" break due to a communication
disconnect, a guest service failure will result.
Link 1: Housekeeper notices a blown light bulb in a guest room
and informs Floor Supervisor
Link 2: Floor Supervisor informs the Engineering Clerk
Link 3: Engineering Clerk in turn informs the Engineering Supervisor
Link 4: Engineering Supervisor then dispatches an Engineer
Link 5: Engineer rectifies the fault by replacing the light
bulb
The problem with this operation chain is that:
o Requests are communicated verbally
o The job is not tracked to completion (end-to-end)
o There are multiple communication "links"
If any of the "links" break due to a communication disconnect,
a guest service failure will result
iTraX™
is very good. Everything is in black&white, and it is easy to track
housekeeping jobs 
"I use iTrax to monitor the daily work and productivity of my staff.
It has cut down on internal telephone calls and paperwork."